Effective Date: 16 March 2025

Welcome to SwoopStay (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the “Service”). Please read this policy carefully. By using our Service, you consent to the practices described herein.

1. Information We Collect

Personal Information

We may collect personally identifiable information (“Personal Information”) that you voluntarily provide when using our Service. This includes your name, email address, phone number, payment information, and details related to your bookings—such as travel dates, room preferences, guest details, and application configurations.

Usage and Analytics Data

We also collect information about your interactions with our Service, including device information, browsing activity, and feature usage. This data helps us enhance our Service and, in the future, may be aggregated and anonymised for analytics purposes. We may monetise these insights while ensuring that no personally identifiable information is disclosed.

2. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

• Providing and maintaining our Service;
• Facilitating your bookings and managing your group occasions;
• Communicating updates, offers, and service-related information;
• Analysing usage trends to improve user experience;
• Monetising aggregated analytics data for business insights (in a way that does not identify individual users).

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: With vendors who help us operate the Service, such as payment processors, hosting providers, and customer support partners.
• Business Transfers: In connection with mergers, acquisitions, or asset sales.
• Legal Requirements: When required by law or in response to valid legal requests.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your use of our Service. You may control cookie preferences through your browser settings; however, disabling cookies may affect your experience.

5. Data Security

We implement appropriate security measures to protect your Personal Information from unauthorised access, disclosure, alteration, or destruction. However, no Internet-based service can be completely secure.

6. Your Rights

You may have certain rights regarding your Personal Information, including accessing, updating, or deleting your data. Please contact us at info@swoopstay.com to exercise these rights.

7. International Data Transfers

Your information may be stored and processed on servers located in different countries. By using our Service, you consent to such transfers, which may involve jurisdictions with different data protection laws.

8. Future Changes and Monetisation of Analytics

In the future, we may use aggregated and anonymised analytics data to gain business insights and potentially monetise these insights. Such monetisation will not compromise your personal privacy or disclose personally identifiable information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. Your continued use of the Service constitutes acceptance of any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

SwoopStay
49 Wana Street
Sunnybank QLD 4109

or via email at info@swoopstay.com.